Why Hometree
How We Try Harder How We Try Harder
From charging you more because of your postcode or refusing to cover your home emergencies because of the age of your equipment, boiler cover can be complicated. We hate that, and we think it’s unfair. So we do things differently. Whether you are up for renewal, searching for comparable cover or making a claim – see below for the ways that Hometree tries to do better.
From charging you more because of your postcode or refusing to cover your home emergencies because of the age of your equipment, boiler cover can be complicated. We hate that, and we think it’s unfair. So we do things differently. Whether you are up for renewal, searching for comparable cover or making a claim – see below for the ways that Hometree tries to do better.
Our Cover Match Guarantee
Experience top-rated protection that’s just as comprehensive as our main competitors. Our 5 star rated plans cover all boilers (no matter the age, make or model), plus all parts and labour are included in the cost. You’ll get unlimited fixes, no claims limits, and a free annual boiler service.
But how can you be sure we deliver on our promises?
We believe in complete transparency and accountability, which is why we introduced the Cover Match Guarantee. We’re so confident in the completeness of our coverage that we’re willing to back it up with a £50 gift card. If you find another boiler and home cover provider that covers something we don’t on one of our comparable plans, you get the gift card. It’s our way of ensuring you have peace of mind with every decision you make. Check out our FAQs at the bottom of this page to find out more.
Price Match Promise
When you have cover with Hometree you know where you stand. We won’t increase our prices based on your postcode or the age of your boiler – we offer a level playing-field pricing to all new customers, so what you see is what you pay.
When it comes to renewal – we’re upfront about how we calculate your increase if you’ve raised a claim – no more surprises. And if you don’t claim, you’ve got our No Price-Hike Promise – which means we’ll only increase your payment in line with UK inflation.
There’s more. If you’re with another boiler or home cover provider and looking to switch, we’ll beat your renewal quote. That’s the Price Match Promise in a nutshell. If you decide to switch to Hometree after receiving a renewal quote from another provider, we guarantee that you’ll either pay the same price or less for an equivalent plan. Just give us a call. See our FAQs at the bottom of this page to find out more.
Serious About Service
We know what it feels like to be without heating or hot water. That’s why we treat our customers like family. Don’t believe us – check our reviews. Our customers rate us as ‘Excellent’ on Trustpilot.
We think it’s the combination of having trusted gas-safe engineers, excellent customer service and flexibility that makes us different. When you sign up – we try to make the experience as easy as we can. And – when you raise a claim we don’t bombard you with hundreds of weird questions – we work hard to keep things simple.
Customers can reach us by phone, WhatsApp or by logging an issue on our website customer portal. Even better, if you have to claim we have developed smart systems that let you know the status of your call-out at every stage. No more wondering where the engineer is, or whether your claim has been accepted.
We pride ourselves on providing first-class customer service every step of the way.
Hear From Our Customers
Frequently Asked Questions
What is the Cover Match Guarantee?
The Cover Match Guarantee is our commitment to ensuring that you receive great value for your money when you choose Hometree for your boiler and home emergency breakdown cover needs. We believe our products are comprehensive and competitive, but if you find another boiler and home cover provider that offers coverage for something we don’t, we’ll reward you with a £50 gift card voucher.
How does the Cover Match Guarantee work?
To claim a £50 voucher under the Cover Match Guarantee, you’ll need to be a Hometree customer with a Hometree Cover Plan. To qualify you’ll need to find an alternative insurance product that covers something we don’t, and it meets the following criteria:
- The alternative product is for like-for-like insurance coverage.
- The alternative product is available on the competitor website at the date of claim.
- You’ll need to contact us and provide sufficient information, such as a copy of the alternative provider’s Terms and Conditions.
- The product is available in mainland UK (excluding Northern Ireland).
If you find such a product, we’ll send you a £50 gift card voucher.
Please note that all Cover Match Guarantee decisions are at the discretion of Hometree.
What are the terms and conditions of the Cover Match Guarantee?
Here are some important terms and conditions to keep in mind:
- The Cover Match Guarantee is available exclusively to Hometree customers with a Hometree Cover Plan.
- It applies only to like-for-like insurance products.
- The alternative product is available on the competitor website at the date of claim.
- You must provide us with enough information to verify the terms, such as the alternative provider’s Terms and Conditions.
- Business trade customers are not eligible for the Cover Match Guarantee.
- Hometree reserves the right to withdraw, cancel, suspend, or amend the Cover Match Guarantee at any time without notice.
- These terms and conditions do not affect your statutory rights.
T&Cs for the Cover Match Guarantee and Price Match Promise apply and can be found here.
My contract renewal is up, can you beat my renewal cost?
If you’re looking to switch from British Gas or HomeServe, the Hometree Fair Price Promise was designed for your exact situation. If we aren’t already cheaper than your renewal price, share your renewal quote with us and we promise to match the price.
If you can’t beat my renewal price, why should I switch?
If we can’t beat your current provider on price then we promise to match them – but you’re right, so what? If you’re not going to save money, why should you switch?
Well, we think you’ll enjoy our excellent customer service and customer-focused convenience. You can reach us by phone, with WhatsApp or by logging an issue on our website customer portal. And if you have to claim we have developed smart systems that let you know the status of your call-out at every stage. No more wondering where the engineer is, or whether your claim has been accepted.
More than this – our team really cares and will do everything they can to get you back up and running. Our customers rate us as ‘Excellent’ on Trustpilot – and we think you’ll find you can’t put a price on great service.
What are the exemptions for the Price Match Promise?
When switching from a boiler or home cover provider and looking to benefit from the Price Match Promise, you’ll need to meet certain conditions – but we’re happy to spell them out for you here. You’ll see they’re all pretty fair.
- The renewal price you found from another provider must be for similar insurance products.
- The price you found should be the monthly price, including VAT and any additional charges. It must be the normal monthly price, not the result of a membership or personal discount, promotional discount and not a rebate.
- The alternative product must currently be available.
- Price matching is limited to a 20% reduction on our plan prices.
- The Price Match Promise only applies to products available in mainland UK (excluding Northern Ireland).
- You must contact us and provide sufficient information to verify the price, such as a copy of your renewal letter or email quote that is clearly named and dated.
- A Price Match Promise cannot be combined with any other discount or promotional items, such as cashback sites.
- Pricing errors on the British Gas or HomeServe site that are clearly pricing errors will not be matched.
- Business trade customers are not eligible for the Price Match Promise.
- Hometree reserves the right to withdraw, cancel, suspend, or amend the Price Match Promise at any time without notice.
- The Price Match Promise will not be applied retrospectively to orders already placed.
Please note that all Price Match Promises are at the discretion of Hometree.
