Trusted local Engineers
We are not offering Repair & Protect at this moment We are not offering Repair & Protect at this moment
During the Winter period we are focusing on supporting our cover plan customers and will not be offering Repair & Protect.
During the Winter period we are focusing on supporting our cover plan customers and will not be offering Repair & Protect.
How does it work?
1. Book your engineer visit After speaking to our friendly team – we’ll arrange for a local engineer to visit, at a time you’re free. We’ll take payment for your fixed-price repair and sign you up for ongoing cover.
2. On the visit Our engineer will diagnose the issue and aim to fix it there and then. If it’s a little more complex, we’ll order the right parts and try to return the next day to finish the job.
3. Aftercare: you’re protected After everything is fixed, you’ll have protection from further breakdowns with one of our home cover plans.
Boiler and Home Cover that has your back
Terms and conditions can be found here
Your Boiler
What’s included
- Repairs to your gas boiler, flue and controls
- Annual Boiler Service
- All parts and labour included
Your Heating
What’s included
- Repairs to your gas boiler, flue and controls
- Wider central heating
- Annual Boiler Service
- All parts and labour included
Your Home
What’s included
- Repairs to your gas boiler, flue and controls
- Wider central heating
- Plumbing
- Drains
- Home electrics
- Annual Boiler Service
- All parts and labour included
*The prices above are based on maintenance plans with a £95 call-out fee.
You can select a £0, £60 or £95 call-out fee option. The higher the call-out fee you select, the lower the monthly (or annual) price you pay. We do not charge call-out fees for your service visit.
Frequently Asked Questions
What should I do if it’s an emergency and I need to speak to someone at Hometree quickly?
If your issue is urgent, you can give us a call on 0330 912 4843 and we’ll get you set up and book a repair visit right away. We prioritise emergencies and anyone who’s vulnerable, responding within 24 hours for most claims. We always aim to fix it first time.
What happens if the engineer can’t fix the problem?
If they can’t fix it on the first visit, we’ll order the right parts and aim to be back with you the following day. On the rare occasion that our engineer cannot fix the issue, we will advise you regarding the next steps. This product has a claims limit of £500 for the initial repair. We will always tell you if we think that this is going to be the case.
What happens if the engineer finds more than one problem?
If it’s related to the initial issue, don’t worry, it’s covered as part of our fixed price. If the issue is unrelated, we’ll provide a separate quote for each repair and you can choose to upgrade your 12-month cover to include the additional areas if not already included e.g. plumbing, drainage and electrics.
What if I’ve changed my mind and want to cancel the repair?
If we haven’t completed any repairs for you yet, then you are free to cancel at any point before your visit – just give us a call and let us know. If we’ve already completed some work for you then we’ll need to charge you for it before you can cancel.
What if I just want a repair without the 12 month cover plan?
Unfortunately we only offer the fixed price repair for customers who sign up to our care plans. We will not be able to offer you a one-off repair.
Will there be a call out fee for future repairs?
Depending on the plan you have selected, you’ll have to pay a call-out fee for each repair. You will only have to pay this once per fault.
Where can I find the terms & conditions for my policy?
The terms and conditions will be sent to you via email when you sign up but you can also access a copy here.
