Our “No unfair price-hike” promise Our “No unfair price-hike” promise
Many home cover providers rely on customers forgetting to check their bank statements or simply being too busy to switch. After luring you in with a great deal they hit you with a massive unfair price hike year after year, even when you haven’t made a claim. We think it’s unethical, unjustified, weird and annoying.
Our “no unfair price-hike” promise is fair and simple. If you purchase one of our core plans directly from our site* and stay claim-free in your first year, we’ll keep your renewal price currently capped at just 2.9%, reviewing every three months to stay aligned with inflation rates. No surprises, just fair pricing.
Many home cover providers rely on customers forgetting to check their bank statements or simply being too busy to switch. After luring you in with a great deal they hit you with a massive unfair price hike year after year, even when you haven’t made a claim. We think it’s unethical, unjustified, weird and annoying.
Our “no unfair price-hike” promise is fair and simple. If you purchase one of our core plans directly from our site* and stay claim-free in your first year, we’ll keep your renewal price currently capped at just 2.9%, reviewing every three months to stay aligned with inflation rates. No surprises, just fair pricing.
*Excludes some plans purchased through price-comparison sites. Also excludes any core plans purchased at a discounted first-year price.
What to expect at renewal
All prices based on a basic boiler cover plan renewing at 12 months with no claims. Excludes offers and discounts.
 |
 |
 |
|
|---|---|---|---|
| First year price | £12.95 | £9.00 | £14.99 |
| 12 month renewal price | £13.51 | £26.55 | £22.96 |
| Percentage increase | 2.9% | 195% | 53% |
Information correct as of August 2024
More about our promise to you
No claims in your first year? Your second year price only follows inflation when you purchase one of our plans, directly from our website.
Raised a claim? Your renewal will be higher than inflation, but still lower than our competitors renewal quotes.
Your renewal price is based on three things:
Number of claims – Based on how many claims are made in a 12 month period we will adjust your renewal quote. The fewer claims you have, the lower the increase will be.
Inflation – the cost of labour and parts goes up with inflation. We therefore need to increase our prices in line with this. We have capped this figure at 2.9% and review it every three months.
First year promotions – Sometimes customers sign up with a promotion. In most cases, when these customers renew, the new price will also reflect the promotion ending and will be calculated from the standard plan cost.
Don't Just Take Our Word For It.
How We Calculate Renewal Costs After a Claim
Now that you understand our renewal policy for when no claims are made, let’s take a moment to explain how we calculate your renewal cost if you have made a claim.
The table below shows the percentage renewal increases above inflation for customers that have renewed – based on the number of claims they raised.
| Number of callouts | Percentage price increase (above inflation) |
|---|---|
| 0 | 0% |
| 1 | 2% |
| 2 | 5% |
| 3 | 20% |
| 4 | 30% |
Note: Based on renewals as of August 2023. These prices may change over time. We will always let you know your renewal price 30 days before your renewal. See the latest RPI inflation here.
A closer look – Hometree versus Homeserve
This table shows the average second year renewal prices for HomeServe customers who have not claimed in their first year – and what you could save by switching to Hometree. These savings are based on a comparison between HomeServe’s equivalent products to our plans. That’s ‘Your Boiler’, ‘Your Heating’ and ‘Your Home’.
HomeServe |
Hometree |
|||||||
|---|---|---|---|---|---|---|---|---|
| Product | Excess | First year price per month | Second year price per month (no claims) | % increase | Excess | Equivalent plan, first year price per month | Second year price per month (no claims) | Saving when switching to Hometree |
| Gas Boiler | £60 | £11.50 | £26.55 | 56.7% | £60 | £15.00 | £16.35 | 43.5% |
| Gas Boiler | £100 | £8.00 | £21.12 | 62.1% | £95 | £12.95 | £14.16 | 38.4% |
| Gas Central Heating | £60 | £13.50 | £30,89 | 65.3% | £60 | £17.00 | £18.53 | 45.0% |
| Heating, Plumbing and Electrics | £60 | £16.00 | £46.29 | 65.4% | £60 | £22.00 | £23.98 | 52.5% |
| HomeServe | Hometree | HomeServe | Hometree | HomeServe | Hometree | HomeServe | Hometree | |
|---|---|---|---|---|---|---|---|---|
| Product | Excess | Excess | First year price per month | Equivalent plan, first year price per month | Second year price per month (no claims) | Second year price per month (no claims) | % increase | Saving when switching to Hometree |
| Gas Boiler | £60 | £60 | £11.50 | £15.00 | £26.55 | £16.35 | 56.7% | 43.5% |
| Gas Boiler | £100 | £95 | £8.00 | £12.95 | £21.12 | £14.16 | 62.1% | 38.4% |
| Gas Central Heating | £60 | £60 | £13.50 | £17.00 | £30,89 | £18.53 | 65.3% | 45.0% |
| Heating, Plumbing and Electrics | £60 | £60 | £16.00 | £22.00 | £46.29 | £23.98 | 65.4% | 52.5% |
