Hometree cares: Five ways We Try Harder

Boiler cover can be tricky, with some providers charging based on your location or excluding emergencies due to equipment age. We find this unfair. At Hometree, we do things differently. Whether you’re renewing, comparing cover, or making a claim, check out how we try harder everyday.

Price Match Promise

When you have cover with Hometree you know where you stand. We won’t increase our prices based on your postcode or the age of your boiler – we offer a level playing-field pricing to all new customers, so what you see is what you pay. 

When it comes to renewal – we’re upfront about how we calculate your increase if you’ve raised a claim – no more surprises. And if you don’t claim, you’ve got our No Price-Hike Promise – which means we’ll only increase your payment in line with UK RPI inflation.

There’s more. If you see a better price for an equivalent plan somewhere else we’ll meet it or beat it. That’s the Price Match Promise in a nutshell. And if you decide to switch to Hometree after receiving a renewal quote from another provider, we guarantee that you’ll either pay the same price or less for an equivalent plan with us. Just give us a call. 

Serious About Service

We know what it feels like to be without heating or hot water. That’s why we treat our customers like family. Don’t believe us – check our reviews. Our customers rate us as ‘Excellent’ on Trustpilot.

We think it’s the combination of having trusted gas-safe engineers, excellent customer service and flexibility that makes us different. When you sign up – we try to make the experience as easy as we can. And – when you raise a claim we don’t bombard you with hundreds of weird questions – we work hard to keep things simple.

Customers can reach us by phone, WhatsApp or by logging an issue on our website customer portal. Even better, if you have to claim we have developed smart systems that let you know the status of your call-out at every stage. No more wondering where the engineer is, or whether your claim has been accepted.

We pride ourselves on providing first-class customer service every step of the way.

Same cover or even better

With our Cover Match Guarantee, you’ll receive top-tier protection that we’re confident meets and exceeds the other cover providers out there. Our 5 star Defaqto rated plans offer coverage for all domestic boilers regardless of age, make, or model, encompassing all parts and labour at no additional cost. Enjoy unlimited fixes, no claim limits, and an annual boiler service included as standard.

But when we say Cover Match Guarantee – what does that mean? We mean we’re so confident in the extent of our coverage that we back it up with a £50 gift card. If you need to claim and discover another boiler and home cover provider has coverage surpassing ours on a comparable plan, we’ll give you a gift card. This guarantee is designed to underscore our commitment to delivering the top level comprehensive cover you want.

Future proofing your home energy

To meet its net zero commitments, the government has plans to scale down the sale of natural gas boilers and reduce the carbon footprint of UK homes. While there are many paths to home decarbonisation, there are also massive associated costs to the homeowner.

At some point in the future Hometree customers may have to replace a broken down boiler with an energy efficient alternative. Here at Hometree we have been busy working on cost efficient solutions. Right now, we offer 15% off new A-Rated, energy efficient, boilers. But as the demand grows for sustainable alternatives we are bringing online Interest free financing for solar panel and heat pumps installations.

We believe that when our customers are ready to switch – we should be there to support them every step of the way.

Helping you make an informed choice

We’re human too, and have to go online and compare car insurance or choose the best local schools. Making an informed choice is key to getting the best value for money and making the right choices for you and your family. 

So we did the research, asked the questions and read the terms and conditions. Why? so you can see how our plans compare to the competition. We compiled the results in a single easy to use comparison chart so you can see ‘at a glance’ how the big boiler and home cover companies stack up.

Want to see for yourself? Click here.