Help & FAQs > Servicing, call-outs and repairs

How do I arrange a boiler service?

Our priority is to provide comprehensive support and convenient booking options for all our valued customers. Depending on your needs, we offer different contact methods to ensure a smooth experience:

 Breakdowns and Repairs Covered by Your Cover Plan:

  • Online Booking: You can easily book your repair online by visiting Hometree Portal.
    • Annual Service Booking:
  • When it’s time for your service, we take care of the scheduling process for you.We automatically allocate a skilled engineer who will reach out to you directly to arrange a convenient time and date for a visit. Our goal is to find a schedule that works best for you, ensuring minimal disruption to your daily routine.When you sign up for one of our plans, we will advise you that your annual service will be completed in the Spring and Summer months to ensure our engineers are free for winter emergencies.
    • LGSR (Landlord Gas Safety Record):
  • To schedule your LGSR, please call us at 0330 912 4843. Follow the provided options to connect with the appropriate department and book your desired service.Alternatively, you can fill out the form available here and request your LGSR booking.

    • We Beat or Match Any Quote

    Call 0330 912 4843 and we’ll beat or match any quote.

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    All Gas Boilers Covered

    All makes and models, regardless of age