Making an Informed Choice

We know independent research from reliable sources can really help you make better decisions. At Hometree, we want to help our customers make informed choices about their cover and feel confident in the quality and level of service they will receive in the event of a breakdown.

We believe in honesty, transparency and fairness and promise to always back up our claims with trusted evidence. To meet our own high standards and give you the chance to verify our claims we have created this page to detail the sources, resources and research we use.

Check out the links at the bottom of this page for more information.

Sources, independent analysis and research used, correct as of June 2023:

1, Independent Trustpilot scores rated by consumers: Hometree, British Gas, HomeServe (correct as of June 2023). 2, Official Defaqto ratings. 3, See Homeserve Terms & Conditions. 4, Compare published plans for each brand here: Homtree plans, British Gas plans, HomeServe plans. 5, 7, 8, 9 and 13, Published Terms & Conditions: Hometree, British Gas, Homeserve. 6, See HomeServe plans with messaging stating the boiler service is included in year 1. 10, View HomeServe claims limit here. 12, Information about British Gas HomeCare pricing and HomeServe price increase example here. 14, Hometree listing on the official UK Gas Safe register. 15, FCA Register